Vanessa is a business professional with 18 years experience of- technical
- planning
- project management
- direct and middle Management
in I.T. and Telecoms teams in IBM and AT&T.
She uses the training and experience gained in these larger environments to offer short term, down-to-earth support to help any type of business.
Vanessa can give your business a competitive advantage by helping you to
- Implement a Quality Management System for your business
- Move towards ISO9000 certification
- Identify and write down your business systems, processes and procedures
- Demonstrate that you work in a consistent, quality fashion.
If you want your clients to know that they can depend on you
to deliver what they want, reliably and consistently, then you may be looking at gaining ISO9000 (the latest standard is ISO9001:2008) accreditation for your company.
ISO9000 accreditation is a visible demonstration that your company operates in an organised and consistent manner, and is an industry recognised quality standard (See the Service Details page for more information).
In order to achieve ISO9000 accreditation you need to ensure that the way you do things in your organisation is consistent, and written down in the form of processes and step-by-step procedures. You also need to ensure that these procedures are used by your employees, kept up to date, and continually improved.
In any business, this is a sensible approach for smooth an efficient running - especially if you have been going through a period of change (e.g. growth, contraction, reorganisation).
Maybe you don't want to go to the expense of getting accredited but you'd just like to say you work to ISO9000 principles, and gain the benefits of that approach.
If the initial work of writing things down (or even working out how you do things) is just too much, and you can't afford to employ an ISO9000 coordinator to help with the work, Vanessa can do the initial setup activity, or review and revise what you've already got - with you and for you - to whatever level your business requires.
Vanessa uses a collaborative approach geared towards teamwork, solutions which can be simply implemented and which stand the test of time. She doesn't hide behind industry jargon, and doesn't make recommendations then leave you with the burden of implementing them. She does the work for you and leaves your company further on than when she arrived.
Look at the Service Details page for more information, or contact Vanessa for a free 1 hour consultation, in which she will get to know your business a little, listen to what you need, and identify where she can help.
